Frequently Asked Questions

If you need to cancel your event for any reason please let us know ASAP! If you would like to reschedule please let us know at the time of cancellation and we will do our best to help you find a new date. All deposits are non-refundable.

We will not set up our equipment outside if it is raining or if inclement weather is imminent.
We recommend having an indoor space prepared as a back up plan, otherwise we will do our best to reschedule your soft play rental within a reasonable timeframe. 

Yes, we require a $200 deposit to hold your rental reservation. The remaining balance is due 24 hours prior to the event. All deposits are non-refundable.

Of course! Please include your location when placing an event inquiry and we'll do our best to accommodate. Additional travel fees may apply.

We set up our equipment indoors,such as living rooms, playrooms, and basements and most venues! We also set up outdoors including patios and flat grassy areas (cut & dry). If outdoors, we recommend a shaded area, as the equipment will get hot if left in the sun. We will not set up on wet grass or near water.

We currently accept Venmo, Paypal, and cash.

A $200 non-refundable deposit is due at the time of booking. Waiver and liability contracts are required at time of booking, as well. Payments must be made in full 24 hours prior to the event date. Cash payments will be made in full on day of event prior to set up of equipment. Taxes not included.

Birthdays, game days, play dates, weddings, gender reveals, baptisms/christenings, community events, etc.

Our equipment is thoroughly inspected and cleaned before and after each event. We use a plant based, eco-friendly cleaner that kills 99.9% of bacteria.

No, our equipment in intended for children 5 and under. Our equipment is perfect for little ones  learning to crawl, walk and toddle around!